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This is Africa

COVID-19 assurance

Assurance policy

This is Africa Covid-19 assurance policy – updated 13th January 2022

After a tumultuous 22 months, international travel is slowly beginning to return for Australians. Airlines have released scheduled flights to many African gateways and quarantine restrictions have been reduced in many countries, including Australia. In response to these promising developments, This is Africa has released a COVID-19 assurance policy to provide clients with peace of mind when booking a holiday.

From 13 January 2022, our COVID-19 assurance policy will apply to new bookings, offering protection if you are unable to travel due to the below reasons relating to COVID-19.

We are working closely with our suppliers to guarantee that should your travel plans be impacted by COVID-19, as outlined below, you will receive a refund or credit for future travel. Suppliers who have adopted our COVID-19 assurance policy will be given booking priority.

When it is necessary to use a service or supplier that does not comply with our COVID-19 assurance policy it will be clearly highlighted on our quote, along with the relevant cancellation terms. It is then up to you whether or not to proceed with the service, or select an alternative.

COVID-19 assurance policy
For peace of mind, This is Africa offer a COVID-19 assurance policy for new bookings from 13 January 2022 to protect you if you are unable to travel due to the following reasons:

  • The Australian Government issues a ‘Do not travel’ restriction to the country in which travel services are booked.
  • The country in which travel services are booked restricts Australian nationals from entering.
  • International flights are cancelled, with no alternative routing available to the country where travel services are booked.
  • You contract COVID-19 and are in quarantine, or under medical treatment and therefore cannot utilise booked travel services (evidence of being COVID positive is required).
From confirmation to 30 days prior to the date services begin Credit to the value of monies paid for a future travel booking utilising the same service providers valid for 24 months, or a full refund less any unrecoverable costs*.
Within 30 days of the date services begin Credit to the value of monies paid for a future travel booking utilising the same service providers valid for 24 months.
Refunded monies may be impacted by currency fluctuations at the time of processing.
Standard terms and conditions apply for non COVID-19-related cancellations.
*Unrecoverable costs refer to costs paid by This is Africa on behalf of the client for services where no refund or amendment is permitted. For example, gorilla permits or charter flights. These costs will be highlighted on the quote.
It is also a condition of booking with This is Africa that all clients have travel insurance.

In relation to our current clients whose bookings have been postponed due to COVID-19, we would like to once again ‘thank you’ for your support and patience during this challenging time. We understand that for many of you a trip to Africa is a once-in-a-lifetime experience and we share in your frustration and disappointment in having to change your travel plans. We will continue working with our suppliers to re-schedule and re-book your holiday and do our best to keep any increase in costs, if applicable, to a bare minimum.

Having an African holiday to look forward as normality slowly returns will be a welcome light at the end of the isolation tunnel. Many African countries rely on travel and tourism economically and the current downturn in business is impacting them immensely. Monies raised through tourism support local African communities and are imperative in maintaining wildlife conservation programs. By postponing your travels you have given hope to the businesses, communities and programs dependent on visitors to Africa.

For continued travel advice regarding COVID-19 please refer to the government’s website Smartraveller.

Please do not hesitate to contact us if you would like to enquire about an African holiday, or if you have any questions regarding your current booking.

Office hours: Tuesday to Saturday 9.00am to 3.30pm (closed Sundays and Mondays)
Phone: 02 9664 9187
Email: sales@thisisafrica.com.au